Trouble Shooting
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      1. KNOWLEDGE BASE - HELP CENTER
      2. Total Response Software
      3. Trouble Shooting

      How to clear a stuck call in Total Response

      • Log into the  Administrator Module 
      • Click on the Tools Menu and Select Update Active Call
      • Highlight the call and then click on the Update button

      Stuck calls will not appear in the Update Active Call list if the user associated with that call is currently logged in.