KNOWLEDGE BASE - HELP CENTER

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KNOWLEDGE BASE - HELP CENTER

Site Licensed Training

Site Licensed Training

All questions about Site Licensed Training, courses, passwords and access to the Reportal.

What is Site Licensed Training?

How often are new courses added to Site Licensed Training (SLT)?

Certification/Recertification/Certificate Questions

Is there a certificate for the Foundations of Call Handling course?

When can I recertify?

How do I reprint my course certificate?

My certification is about to expire, how do I recertify?

How do I correct my name on my certificate?

How do I register for my recertification course?

Where is the recertification course when I access the Training License?

I don’t see the T-CPR course, and I’m required to have it.

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Reporting/Training Process Questions

How long will it take to access the next part of my course?

Access to your Agency Report

How do I correct the name/email address on my order confirmation?

How to remove/deactivate a telecommunicator from training roster

It won’t let me take my quiz/test again.

How to add a new telecommunicator to my roster/or give access to Site Licensed Training

How to get a quote for Training before registering staff

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Log In/Password Questions

I can’t log in to the Training Portal.

How do I reset my username/password to access Reportal?

How do I log into my training account?