Update Process for Total Response software
Major and minor feature releases are installed by members of the PowerPhone support team.
Releases are announced for general availability and customers can request the upgrade. A support team member will schedule a time to upgrade your Total Response system while minimizing downtime. As part of the process, our support team will make sure to review your system fully before applying the upgrade.
Protocol and procedure updates are also applied by our support team directly to your Total Response system. Updates to protocols and procedures can be requested by your agency when they are made available. A support team member will schedule a time to apply the changes to your system. There will be no downtime for your Total Response system while these protocol and procedure changes are applied.